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Terms & Conditions
The terms that apply to every quotation and project carried out by The Driveway and Landscape Co.
The terms that apply to every quotation and project carried out by The Driveway and Landscape Co.
Last updated: 2026. These terms apply to all quotations, estimates and contracts for work carried out by The Driveway and Landscape Co (“we”, “us”, “our”) for any customer (“you”, “your”). By accepting a quotation, paying a deposit, or asking us to proceed with work, you agree to be bound by these terms.
The Driveway and Landscape Co is a company registered in England and Wales under company number 17409405. Our registered office is at 3 Greenways Park, Kirdford Road, Wisborough Green, RH14 0DD.
We are not currently VAT registered. All prices we quote are the total price payable, with no VAT added.
We hold public liability insurance cover of £5,000,000. A copy of our certificate is available on request.
All quotations are based on the information and access available to us at the time of our visit or discussion with you, and are valid for 30 days from the date issued unless stated otherwise.
A contract between us is formed when you accept a quotation in writing (including by email, text or WhatsApp) or when you pay a deposit, whichever happens first. Verbal quotations are provided as a guide only and are not binding until confirmed in writing.
Any changes to the agreed scope of work after acceptance must be agreed between us in writing, and may affect the price and timescale.
Our standard payment structure is as follows, unless otherwise agreed in writing:
Deposits and stage payments are used to reserve your place in our schedule and to order and pay for materials, plant and skip hire on your behalf, and are treated accordingly as set out in section 4 below.
We reserve the right to charge interest on any overdue balance at a rate of 4% per year above the Bank of England base rate, calculated daily from the due date until payment is received, and to suspend further work until any overdue balance is settled. If we have to take action to recover an unpaid balance, we reserve the right to add our reasonable administration and legal costs of doing so to the amount owed.
Any materials, goods or plant delivered to your property remain our property until they have been paid for in full. Until payment is received, we may enter your property at a reasonable time to recover any materials or goods that have not yet been laid, fixed or otherwise incorporated into the work.
This does not apply once materials have been laid, fixed or built into the work — for example, sub-base that has been compacted, or blocks, slabs or tarmac that have been laid — as at that point they become part of your property and cannot reasonably be removed. Non-payment for completed work of this kind is instead dealt with as a debt, in line with the rest of this section.
If we agree your quotation somewhere other than our own business premises — for example, at your home — you have a legal right to cancel the contract within 14 calendar days of accepting the quotation, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Any deposit paid will be refunded in full if you cancel within this period, provided work has not already started at your request.
If you would like us to start work within the 14-day cancellation period, we will ask you to confirm this request in writing. In that case, if you later cancel, you will remain responsible for the reasonable cost of any work carried out and materials ordered or used up to the date of cancellation.
Outside of the cancellation period described above, deposits and stage payments are non-refundable once paid. If you cancel a confirmed project before work begins, we reserve the right to retain the deposit to cover costs and losses already incurred, including materials ordered, plant and skip bookings, and the loss of the work slot reserved for you. If you cancel after work has started, you will also be liable for the cost of all work completed and materials ordered or used up to the date of cancellation.
Nothing in this section affects your other statutory rights as a consumer.
We may suspend or end a contract with immediate effect, by telling you in writing, if: you do not pay a deposit or any other sum due within a reasonable time of it being requested; you or anyone else repeatedly prevents us from reasonably accessing the site to carry out the work; you seriously misrepresent the site, ground conditions or access before work begins; or you or anyone connected with you behaves in a threatening, abusive or unsafe way towards us or our staff.
If we end a contract for one of these reasons, you remain liable for the cost of all work carried out and materials ordered or used up to that point, and any deposit or stage payment already paid is non-refundable, in line with section 4 above.
We may also decline to start work, or withdraw a quotation that has not yet been accepted, at any time before a contract is formed.
We do not provide fixed completion dates or guaranteed timelines for any project. Any dates or durations we give — whether in a quotation, in conversation or in writing — are estimated time guides only, intended to give you a reasonable idea of how long a project is likely to take.
Actual timescales can be affected by factors outside our control, including weather conditions, ground conditions found once work begins, delays in material supply, and the availability of other trades on larger projects. We will keep you informed of any significant change to the expected timescale, but a delay of this kind does not entitle you to cancel the contract or withhold payment for work properly completed.
You are responsible for providing us with safe and reasonable access to the work area, including parking for our vehicles and plant where possible, and for a water and electricity supply where required for the work.
You must tell us about the location of any underground services, drains, cables or septic tanks that you are aware of before work begins. You should also let us know about any boundary, ownership or planning issues that may affect the work.
Where planning permission, building regulations approval or consent from a landlord, freeholder or management company is required for the work, it is your responsibility to obtain this before work begins, unless we have specifically agreed in writing to arrange it on your behalf.
We use good quality, fit-for-purpose materials as described in your quotation. Where a specific product is unavailable, we may substitute a comparable alternative of equal or better quality, and will let you know if we do so.
Our quotations are based on the ground conditions we can reasonably assess before work begins. If, once work has started, we find conditions that were not visible or foreseeable beforehand — such as poor or contaminated sub-soil, hidden drains, tree roots, old foundations, or other obstructions — this may increase the cost and time required to complete the work. We will tell you about this as soon as we become aware of it and agree any additional cost with you in writing before continuing, wherever it is practical to do so.
We guarantee our workmanship for five years from the date of completion, covering defects in the work we have carried out, provided the full contract price has been paid. If a genuine defect in our workmanship appears within this period, we will return and put it right at no extra cost.
This guarantee does not cover: fair wear and tear; damage caused by third parties, vehicles or loads the surface was not designed for; damage caused by extreme weather events, fire or flood; damage caused by a lack of reasonable maintenance; movement or subsidence not caused by our works; or work that has been altered, extended or interfered with by anyone other than us.
This guarantee is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.
We hold public liability insurance cover of £5,000,000 for the duration of every project. We will take reasonable care to protect your property, existing landscaping and any structures while we work.
Except where caused by our negligence, we are not responsible for pre-existing damage, defects or issues with your property that we did not cause, or for damage to hidden services or structures that were not disclosed to us and that we could not reasonably have been expected to identify.
Our total liability to you in connection with any project is limited to the total price paid under the relevant contract, except for liability that cannot be limited or excluded by law, including death or personal injury caused by our negligence, and fraud.
We may take photographs and videos of our work before, during and after completion, for use in our portfolio, on our website, and on our social media and marketing materials. We will not include any personal or identifying information about you without your consent. If you would prefer that images of your project are not used in this way, please let us know in writing before work begins.
If you are unhappy with any aspect of our work, please contact us as soon as possible so we can look into it. We aim to acknowledge complaints within two working days and to arrange an inspection, where needed, within a reasonable time. Wherever possible, we ask that you give us the opportunity to inspect and, if appropriate, put right any issue before arranging for anyone else to do so at our expense.
We will not be responsible for any delay or failure to carry out work caused by circumstances beyond our reasonable control, including extreme weather, national or local emergencies, strikes, shortages of materials, or changes in law or regulation. We will let you know as soon as reasonably possible if this affects your project.
We will only use the personal information you give us to provide a quotation, carry out agreed work, and for our own reasonable business and marketing purposes as described in these terms. We will not sell your information to third parties. If you have any questions about how we handle your information, please contact us using the details below.
These terms, and any contract between us, are governed by the law of England and Wales, and are subject to the exclusive jurisdiction of the courts of England and Wales.
The Driveway and Landscape Co
Company number: 17409405
Registered office: 3 Greenways Park, Kirdford Road, Wisborough Green, RH14 0DD
Office: 01243 300157
Mobile: 07351 051126
Email: thedrivewayandlandscapeco@gmail.com
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